![]() I switch to airplane mode again and those until final step and message “Finishing up”.I reactivate my data for the naming step.I switch to airplane mode on my smartphone and continue the process until the step where I provide name to the robot.I start the application with my cellular data active to login and launch the process.First of all I deactivate all known wifi of my smartphone to prevent any automatic connection to wifi.How did I fix it is not “normal procedure”. I did it but as the application need 1st to be logged in on the server with account, so not compatible to start with airplane mode.Īnd secondly during the 3rd step of providing a name for the robot in the app it also asked to have internet access (cellular or wifi).įinaly when displaying the Finishing up message it try again to access your servers through internet. Here is a great video that shows you step by step on how to get everything set up with your WiFi:įinally I was able to onboard it and here are the details and issues:Īfter reading for the ten times all the details of your procedure I realize that at the beginning you ask to ensure to be in “aiplane” mode. If you are still having issues onboarding, please advise. We appreciate your time and patience while working with us. We are so sorry for any inconveniences you have experienced. It should only broadcast after it’s been enabled. The easiest way to check would be to check your WiFi network options to see if the Litter-Robot is listed prior to enabling the unit’s hotspot (pressing Cycle and Empty). Unable to connect to a network that does not have a passwordĬheck to see if the Litter-Robot Hotspot is broadcasting all the time. Network passwords must be between 8-31 characters and cannot have slashes, periods or spaces ( \ /. SSID network names must be under 31 characters If you still experience issues onboarding, please check for the following: Please make sure you complete the process within 10 minutes and that you are broadcasting off 2.4 GHZ. Wait 15 seconds, plug it back in, and allow it to cycle until the solid blue light comes on (“Ready” status).While the unit is at the Home position with the solid blue light, unplug your unit from the BASE, not the wall.Please enable “Airplane Mode” before beginning to prevent the smart network switch from interfering with the onboarding process. Here are steps to solve connection issues: We apologize that you are having issues onboarding your new Litter-Robot Connect. Thank you so much in advance for your help! I have screenshots of the steps from my phone if necessary. Ihave also tried the 5 minutes unplgued tutorial for other issues of connection (but it seems to apply only to wifi connection once LR is already enrolled) I have simplified at maximum my wifi with a very simple SSID + pass of only 10 letters without special chars. I tried all tutorials I found with reboot of my router + unplug 15 sec and start again the procedure. Litter Robot 3 Connect + Android Smartphone “Your litter robot failed to onboard.” (See screenshot) When I try to onboard my litter robot using the App it fails at the last step (step 5 when the information are sent to the robot, certificates + internet credentials, the app says that the robot is going Online and just after a simple message saying to try again: I’m owner of a Litter Robot 3 with Connect kit. I require your help regarding a problem I’m encountering.
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